Legal

Privacy Policy

Last updated: May 2025

1. Introduction

RR Roof Waterproofing (Pty) Ltd ("we", "us" or "our"), located at 241 Maroela Road, Hennopspark, Centurion, 0157, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website or engaging our services, you acknowledge that you have read and understood this policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details — name, surname, telephone number, email address and physical address
  • Property information — address of the property requiring service and details about the work required
  • Communication records — messages, enquiries and correspondence submitted via our website, email or telephone
  • Technical data — IP address, browser type, pages visited and time spent on our website (collected via cookies and analytics tools)

We only collect personal information that is necessary for the specific purpose for which it is collected and do not collect sensitive personal information unless strictly required.

3. How We Use Your Information

We use personal information for the following lawful purposes:

  • To respond to your enquiries and provide quotations for roofing, waterproofing and related services
  • To schedule and manage service appointments and projects
  • To communicate important updates, invoices or service information
  • To improve our website and services based on usage patterns
  • To comply with legal and regulatory obligations
  • To send you relevant service information or promotional offers, where you have given consent or where permitted under POPIA

4. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers — subcontractors or suppliers engaged to deliver services on your property, where necessary
  • Legal compliance — where required by law, court order or regulatory authority
  • Business transfers — in the event of a sale, merger or restructuring of our business, subject to the same privacy protections

Any third parties with whom we share information are required to handle it in accordance with POPIA and our confidentiality requirements.

5. Data Storage and Security

Your personal information is stored securely on systems within South Africa or in jurisdictions that provide equivalent levels of protection. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, alteration or destruction.

While we take all reasonable precautions, no electronic transmission or storage system is entirely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

6. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

  • Right to access — you may request a copy of the personal information we hold about you
  • Right to correction — you may request that inaccurate or incomplete information be corrected
  • Right to deletion — you may request that we delete your personal information, subject to legal retention obligations
  • Right to object — you may object to the processing of your personal information for direct marketing purposes
  • Right to complain — you have the right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@rrwaterproofing.co.za. We will respond within a reasonable time.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage statistics. Cookies are small text files stored on your device. You can control cookie settings through your browser; however, disabling certain cookies may affect the functionality of our website.

We do not use cookies to collect personally identifiable information without your knowledge.

8. Direct Marketing

We may send you information about our services where you have requested a quote or used our services, in accordance with Section 69 of POPIA. You may opt out of direct marketing communications at any time by contacting us at info@rrwaterproofing.co.za or by following the unsubscribe instructions in any marketing email.

9. Information Regulator

If you believe we have not handled your personal information in accordance with POPIA, you may contact the Information Regulator of South Africa:

  • Website: www.justice.gov.za/inforeg/
  • Email: complaints.IR@justice.gov.za
  • Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The updated policy will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

11. Contact Us

For any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact our Information Officer: